There is a saying that "one bad apples spoils the rest" which can imply that bad apples need to be got rid of. In our experience, that process can be stressful for everyone involved as well as potentially expensive, reputation wrecking and at the very least, sapping energy and taking the management eye well and truly off the customer service ball.
Our view is that it is a better strategy to create and manage an environment where apples are highly unlikely to go bad in the first place! (Or if they do, that you can see the early warning signs easily and take preventative action). After all, no-one wants bad apples in their team.
But managing performance is not just about preventing the bad from happening. It's about fully embracing a vital management role that results in vibrant, high performing teams with healthy levels of trust and resilience.
This course is ideal for managers who want to learn a range of practical techniques for creating high levels of performance through the effective management of their teams and individuals.
During the day you will cover:
The cost is £295 + vat per delegate and includes:
Discounts are available for bookings of more than one person and /or on more than one course.
CLICK HERE to contact us and we'll get back to you to discuss your requirements.
Of course, we could put a booking form online - but we prefer to talk to you and determine your requirements and learning aims on an individual basis.
We find that by far the best way to begin, but don't worry, we won't hound you in the future or share your details with anyone else.