Merlin Consultancy +44 (0)20 8567 4156
Merlin Consultancy                                            +44 (0)20 8567 4156

Contact us

Merlin Consultancy
37 Kenilworth Road
W5 5PA

Tel: +44 (0) 20 8567 4156
Tel: +44 (0) 20 8932 8668


Please also use our contact form.

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Member of Chartered Institute of Personnel & Development

Open Courses

Christmas Crackers!

Making the most of Christmas!


There is no doubt that your Christmas trading period is a peak opportunity to provide a level of service excellence that results in your customers and guests feeling truly cared for and leaves them determined to re-book for next year's seasonal celebrations.  It's also the prime time to maximise incremental revenue by encouraging people to expend their spend and enable your business to finish off the year a bit ahead of budget.  


We know - because we've done it ourselves. 


So, we've put together a highly practical workshop, supported by a take-away toolkit, that will enable your service teams to create, recognise and use sales opportunities and give them the knowledge and confidence to close and make that sale.


This course is ideal for managers and team leaders of food & beverage or conference & banqueting teams.  


By the end of the day they will be be bursting to get back to work to put their learning into practice and share how they have successfully:

  • Identified key opportuntities for increasing Gross Profit during the Christmas season
  • Designed a simple operational strategy for setting and achieving revenue targets
  • Planned a campaign for engaging and training your service teams to sell what needs selling on the day
  • Developed confidence and skillls  required to lead the campaign using the toolkit provided
  • Identified key ratios and results to measure success


The cost is £295 + vat per delegate and includes:

  • Lunch and refreshments 
  • Interactive workbook and toolkit to take away and use to boost your sales. We must be crackers, because you can use it not only this for year but in the future too.


Discounts are available for bookings of more than one person and /or on more than one course.


Book Now

CLICK HERE to contact us and we'll get back to you to discuss your requirements.


Of course, we could put a booking form online - but we prefer to talk to you and determine your requirements and learning aims on an individual basis.


We find that by far the best way to begin, but don't worry, we won't hound you in the future or share your details with anyone else.

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